Help Centre
Frequently Asked Questions
Everything you need to know about browsing, WhatsApp checkout, pan-India delivery, and product support.
How does WhatsApp ordering work at KLYRO?
Add your desired items to the Shopping Bag, proceed to Checkout, and enter your delivery address. When you click 'Place Order on WhatsApp', WhatsApp opens with a neatly formatted order message addressed to our concierge number. Once you send the message, our team verifies stock, confirms your order, and shares delivery details.
Do I need to enter credit/debit card details on the website?
No. For your security and convenience, KLYRO does not collect card or bank details on the website. Payment options (UPI, Bank Transfer, or eligible Cash on Delivery) are coordinated directly after your order request is reviewed on WhatsApp.
What are the shipping charges and delivery timelines?
We offer FREE standard shipping across India on all orders of ₹499 and above. For orders below ₹499, a nominal flat shipping fee of ₹49 applies. Most orders are dispatched within 24–48 hours and delivered within 3–6 business days.
Are the rechargeable appliances covered by warranty?
Yes. Electronic and rechargeable products such as our Portable Blender, Mini Electric Chopper, Wireless Speaker, Cordless Mini Drill, and Smart LED Lamp carry a 6-month replacement warranty against manufacturing defects.
What if I receive a damaged or defective item?
Every item is inspected before dispatch. In the rare event of transit damage or a manufacturing defect, simply share an unboxing photo/video on our WhatsApp concierge within 48 hours of delivery for a free replacement.
Can I modify my delivery address after placing an order?
Yes, since your order is handled directly on WhatsApp, you can message us immediately to update your delivery address or add items before the parcel is dispatched.
Still have a question?
Our support team is happy to assist you personally on WhatsApp.