Customer Care Policy
Shipping & Returns
Transparent pan-India shipping and straightforward replacement guidelines.
1. Order Processing & Dispatch
All orders confirmed via our official WhatsApp concierge are processed and packed within 24 to 48 business hours (Monday to Saturday). Once dispatched, a live courier tracking link is shared with you directly on WhatsApp.
2. Shipping Charges & Delivery Timelines
- Orders of ₹499 and above: Complimentary (FREE) Standard Shipping across India.
- Orders below ₹499: Flat ₹49 shipping charge.
- Estimated Transit Time: 2–4 business days for metro cities (Bengaluru, Mumbai, Delhi NCR, Chennai, Hyderabad, Kolkata, Pune) and 4–7 business days for rest of India.
3. Returns & Replacements
We stand behind the quality of every product in our store. Eligible items may be returned or replaced within 7 days of delivery if the item arrives damaged, defective, or different from what was ordered.
To initiate a quick replacement, please reach out to us on WhatsApp (+91 92926 74447) within 48 hours of receiving your package along with a brief unboxing photo or video.
4. Return Conditions
Returned items must be unused, in their original packaging, and include all charging cables, bits, manuals, and accessories.